To provide you with the care you need we hold the details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care and treatment. This information may be stored on paper or electronically on computer files by practice staff.
We sometimes disclose some of your personal health information to other organisations involved in your care. For example, when you are referred to the hospital we send relevant details about you in the referral letter and receive information about you from them. Our practice also participates in regional and national programmes such as the cervical cytology screening service and your name, address, date of birth and health number will be given to them in order to send an invitation to you.
We need to use some of your personal health information for administrative purposes. In order to receive payment for services provided to you, we have to disclose basic details about you to NHS Lincolnshire and other NHS agencies. These organisations have a role in protecting public funds and are authorised to check that payments are being properly made. We are required to co-operate with these checks and the disclosure of your data is a necessary part of our provision of health care services.
Sometimes we may participate in studies that are designed to improve the way services are provided to you or to check that our performance meets required standards and benchmarks. Whenever we take part in such activities we will ensure that, as far as possible, any details that may identify you are not disclosed.
We are sometimes involved in health research and the teaching of student nurses, doctors or other health professionals. We will not use or disclose your personal health information for these purposes unless you have been informed beforehand and given your consent for us to do so.
Where you need a service jointly provided with a local authority we will seek your permission before giving them your details. Sometimes we are required by law to pass on information, eg the notification of births, deaths and certain diseases or crimes to the government.
Our use of your personal health information is covered by a duty of confidentiality and is regulated by the Data Protection Act. This Act gives you a number of rights in relation to how your personal information is used, including a right to access the information we hold about you. Should you wish to access this information, please contact the practice manager.
We record all telephone calls for training and quality purposes.