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Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in the Practice, please let us know. We operate a Practice Complaints Procedure as part of an NHS system for dealing with complaints. Our complaints procedure meets the national criteria. We take your concerns seriously.

How to complain

We hope most problems can be sorted our easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible-ideally, within a matter of days - because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have the details if your complaint:

  • within 12 months of the incident. You can do this by telephoning or in writing.
  • Complaints should be addressed to Mr Mark Shaw if in written format. Alternatively If you need to speak to the Practice Manager you can email him at or he can speak to you in person if he is available and your concerns have not been addressed by one of our dedicated staff. He will explain the complaints procedure and make sure your concerns are dealt with promptly.
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