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Boston Primary Care Network Enhanced Access Survey Posted on 24 Jun 2022

Lincolnshire Primary Care Networks

Enhanced Access - Patient Survey

What is this survey about? 

Share your views on how access to GP Practice Services in Lincolnshire can be improved.

The NHS in Lincolnshire is currently working on the best way to develop and improve access to local GP practice services.  Some of this work includes the best way patients can be offered GP practice service appointments outside of normal working hours (8am – 6:30pm). This may be referred to as “Enhanced Access”.

How will my feedback be used?

We would very much value your feedback to help us shape the approach to how patients can access local GP Practice services in your area.  From 1 October 2022, each of the Lincolnshire Primary Care Networks (PCNs- groups of GP practices working together in close geography to deliver NHS services) has been asked to provide appointments outside of normal working hours to patients registered at their member Lincolnshire GP practices. Alongside practice data, your feedback will be used to help shape your local practice and PCN plans on delivering these extra appointments.

What is a Primary Care Network?

Primary Care Networks (PCNs) are groups of GP practices working together in close geography to deliver NHS services.  They work with other local organisations, such as community, mental health, social care, pharmacy, hospital and voluntary services. Working together in this way means that services can stay open for longer and sharing staff across the PCN can give patients better access to specialist healthcare professionals, closer to home. If you are registered at a GP practice in Lincolnshire, your practice will be working as part of a Primary Care Network. To find out more about PCNs please view this website: https://lincolnshireccg.nhs.uk/about-us/our-gp-practices/primary-care-networks/ 

What do these ‘Enhanced Access’ changes mean for me?

For patients this will mean that you will be able to make pre-bookable and same-day GP practice service appointments with a range of clinical professionals, this may be delivered at a different location to your own practice, or at a hub in the PCN practice’s geographical footprint. The contract states that these appointments should be delivered Monday to Friday (between 6:30pm-8:00pm) and on Saturdays between 9:00am and 5:00pm, however, a proportion of these extra appointments could also be provided outside of these times, where it can be evidenced by the PCN that different appointment times would better meet the needs of the PCN’s patient population.

We are keen to hear your feedback on the following to understand your access needs and preferences:

  • The patient demand and type of appointments to be provided outside of normal working hours;
  • Your preferences to use the services at different times; 
  • What appointment types and channels would be accessible to you;
  • Understanding how far you are willing and able to travel to access appointments

and 

  • Understanding any barriers you may face to accessing enhanced services ie public transport, access to broadband/ IT.

Basically, we want to hear how we can better increase access to our services for patients.

You can also complete this survey online: https://nhslincolnshire.qualtrics.com/jfe/form/SV_bszFT5JRRhqI4Sy 

Or Scan the below QR code using a Smart Phone Camera:

Boston PCN Survey QR Code

This document is available in other languages and formats on request. To request alternative formats, or if you require the services of an interpreter, please contact us: Claire Hornsby, Primary Care Engagement Manager, Lincolnshire CCG :- Mobile: 07890 047 409/ E-mail: c.hornsby1@nhs.net 

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